Author Archives for tomfreer

Digital Transformation across various industries

Digital Transformation Series Part 4: Digitisation Across Various Industries

August 3, 2021 5:01 pm Published by Leave your thoughts

Have you ever wondered how digital transformation occurs across industries? Does the retail business have the pace in transformation like the banks? And do all fields need digital transformation? What about non-profit institutions? The public sector? You may think that digital transformation is only important for technology-related B2C businesses. But that couldn’t be further from the truth.


Digital Transformation: Myths and Realities

Digital Transformation Series Part 3: Myths And Realities

August 3, 2021 1:22 pm Published by Leave your thoughts

Whenever we hear new (or even old!) concepts, we often hear differing opinions and facts about them, depending on who you ask. And this kind of thing persists even in the field of business. As a concept and practice, digital transformation is not free from various facts and myths. While it has been around for a while, not many have the technical know-how to determine what is true and false about it.


digitisation and essential elements

Digital Transformation Series Part 2: Digitisation And Essential Elements

August 3, 2021 11:56 am Published by Leave your thoughts

We often hear of digital transformation when companies and organisations make transitions to adapt to the digital age. And mostly, what we see is the transformation of paper into digital processes and data. With the digital age, you are surely looking into digital transformation for your business. Regardless of the size and length of its existence in the market. But digital transformation is more than just the transformation of paper to digital.


Digital Transformation Series Part I: Defining Digital Transformation

Digital Transformation Series Part I: Defining Digital Transformation

July 14, 2021 3:42 pm Published by Leave your thoughts

When we talk about digital transformation, we don’t just mean business technology. Digital transformation is about people, processes, and technology working together. Big and small businesses thrive better when these three elements are present and cooperate with one another. When we talk about digital transformation, we understand that it’s a cultural, organisational and operational change of a company or industry.


The Risk Of Business Changes And Upgrades

April 28, 2021 4:53 pm Published by Leave your thoughts

It’s funny how the small things in life can ripple through to our everyday lives. You might think that that should not be the case because it’s always the big things that consume a lot of time and energy. Case in point: the blockage of the Suez Canal by the giant container ship Ever Given. It’s estimated to have cost the global economy $13 billion.


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How Has Technology Changed Business?

April 8, 2021 10:05 am Published by Leave your thoughts

Adjusting to the modern era is tedious because it requires meticulous research and preparation. It also doesn’t come cheap since business technology transformation may cost millions of dollars. However, the price for failure to keep up with the competition is even higher. You may lose your customers, revenue, and even the market share you used to have.


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How To Use Tech To Revamp The Customer Service Experience

March 24, 2021 11:39 am Published by Leave your thoughts

Customer service is a key factor in maintaining customers and enticing potential ones. Even if your products and services aren’t as good as your competitors, just good customer service alone will be enough to make consumers sway to your side. As such, customer service is an indispensable part of any business.


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What Major IT Challenges Do Small Businesses Face?

March 19, 2021 11:07 am Published by Leave your thoughts

Technology is a key propeller for many small businesses. It’s what keeps the playing field even and more competitive. However, technology is evolving, and it will continue to do so even in the future. As such, this continuous evolution of business technology brings major IT challenges for small businesses.


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Are Startups Only About Tech Nowadays?

March 19, 2021 10:47 am Published by Leave your thoughts

The short and easy answer is no. Startups have never been and never will be about tech. In its essence, a startup is about a young company or a new business in search of a unique business model, product or service and bring it to the market. They’re in the early stages of seeking support for their product, platform or service that they believe would disrupt the current market place in some way.