When you hear the term digital transformation, what often comes to your mind? Technology? Digital age? Online markets? Change? In a sense, all these things are correct. Digital transformation is, basically, a technology-heavy process used by businesses, and even non-profit organisations, to adapt to the modern world and the ever-growing technological advancements.

Have you ever wondered how digital transformation occurs across industries? Does the retail business have the pace in transformation like the banks? And do all fields need digital transformation? What about non-profit institutions? The public sector? You may think that digital transformation is only important for technology-related B2C businesses. But that couldn’t be further from the truth.

Whenever we hear new (or even old!) concepts, we often hear differing opinions and facts about them, depending on who you ask. And this kind of thing persists even in the field of business. As a concept and practice, digital transformation is not free from various facts and myths. While it has been around for a while, not many have the technical know-how to determine what is true and false about it.